OTRS - Manager20100521 - Download
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Publisher Description
The ((OTRS - Manager)) is an easily to use reporting framework for OTRS (Open source Ticket Request System). For different agent-groups, queues and periods you can predefine statistics and display them as table or graphical chart or print them as report.
- Fast OTRS access without HTML/Browser
- Easy to use
- Powerfull functions / plugins
- Integrated SLA and escalation management
- Easy customization
- Automatic login to OTRS
- Supports Integrated Windows Authentication (IWA)
- Supports LDAP and ADS access for imbedded customer informations
